ENID, OK - Bruckner Truck Sales of Enid is proud to announce that their dealership has been awarded the designation of Volvo and Mack Certified Uptime Center.
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This new dealer service certification assures Volvo and Mack’s highest level of truck repair and maintenance, with vehicle uptime as the top priority.
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According to Chris Bruckner, Executive Vice President, the facility has integrated new workflow procedures
that add efficiency and save time, especially for quick repairs.
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“We are very proud of the entire team in the service department for this accomplishment,” said Dustin Noteware, Enid General Manager. “This will allow us to better serve our valued customers.”
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Key to the Volvo and Mack Certified Uptime Center concept is a dedicated Uptime Bay. Here, trucks requiring repair time of four hours or less are serviced immediately. This eliminates the traditional “first come, first served” practice that can turn a simple repair into a costly delay.
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Uptime Bay service also utilizes Volvo’s Remote Diagnostics and Mack’s GuardDog® Connect, proactive diagnostic and repair planning systems, to expedite the service experience. Customers can expect a faster check-in and assessment process, with no appointment necessary. Volvo and Mack ASIST direct messaging keeps all parties informed up-to-the-minute regarding repairs and approvals.
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“With the addition of a new way to look at customer service,” said Kenny Howerton, Enid Service Manager. “We are looking forward to better understanding our customer’s needs, wishes and eliminating down time to a minimum. Uptime promotes better communication, understanding and a better overall customer experience.”
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Volvo and Mack Certified Uptime Center status puts Bruckner’s of Enid on the leading edge of an Uptime initiative created for Volvo and Mack’s nationwide dealer network. Dealer locations receive the certification only after adopting standardized protocols that provide more transparent information to the customer and completion of short repairs more quickly.
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The Volvo and Mack Certified Uptime Center is located at 5913 E. Owen K. Garriott Rd, Enid, OK 73701. For information or service, please call 800.375.6225 / 580.234.0043 or email khowerton@brucknertruck.com.
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About Bruckner Truck Sales:
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B.M. "Bennie" Bruckner Sr. founded Bruckner's Garage in Amarillo, Texas, in 1932. In 1948, Bruckner began selling and servicing Mack trucks. During those early years, Bennie Bruckner believed in the value of hiring "good people" committed to service. His philosophy continued under the leadership of Bennie's son, Ben Bruckner Jr. until his passing in November 2012. Ben Jr’s sons – Chris and Brian Bruckner continue the tradition of family leadership and Bruckner family values today. Dedicated employees ensure that service remains the hallmark of all Bruckner's locations. In 2000, Volvo Trucks purchased Mack Trucks, allowing Bruckner's to expand its brands and services and – over the years – has become recognized as a leading dealership serving the Southwestern United States.
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For more information visit: www.brucknertruck.com
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Bruckner's Of Enid Earns Designation
