Hi atucker, Thank you for contacting the TotalAV Support Department. This is an automated response confirming the receipt of your ticket. 95% of all tickets we receive are replied to within 24 hours. Please ensure you check all inbox folders for our reply including your SPAM folder. Useful tips to resolve an issue: The first step in identifying an issue you are experiencing is to ensure that you are using the correct email address to access your paid service. Please ensure when logging into your TotalAV app you are using the email address that was used when you created your account with TotalAV. However, if you are still experiencing the same issue when you have logged out and back in again, please follow the below steps: - Uninstall any other antivirus products installed - this will be causing a conflict and stopping the TotalAV Antivirus from working correctly. - Uninstall your TotalAV app - It is now Vitally important to restart windows otherwise you will have the same error - Install the latest version: www.totalav.com/download Kind regards, Customer Care Team TotalAV Hi Elizabeth, Thank you for selecting to add TotalAV to a new device. To download TotalAV on this device Click here [/do/redirect?url=https%253A%252F%252Fu3850369.ct.sendgrid.net%252Fwf%252Fclick%253Fupn%253D1LYdM7UsWrANPQRpYlNwA7jK2vl-2BxJke3SF6ZzHcRhLlJwGcc5RRzOQbB9QbOUcp5-2BAASdBPcTOYRWXGMOjvwDyxyxsldloa1egx3iFV7P6UJbYmcrsvZYXyi5I4PTG8GDz0CdSGQ4WqM-2FnZAisR2trU3EGfxAMIPSfe4Yazb2Umk5RqztFGH25kYHQWeUxhCGrR0Wqd-2BUbLNR7MCJn4RkeRnav3kITIMl21xEJyndxTUY1lX7DVhwvYBdJRjXMZ-2BIfshWXpeL-2BTdnAhPeBLvxB9RUj8XlFeVVsCQ7s3geB30HSjgzRoPGkWO7O8rL9V_6YEUDviBni4qXwMe9UCFl2LPjRgQGBUNIQfnG-2BXjP2y6SJZoIq-2FHjJmz6yJSj2CnWqpio3E-2FwJq-2BjZWqKPgUC764dtIApjLGJcQyzIjpjkUr678CF9ZBEpZ8Xeu9UXvfRRge1IVVLXYEzV-2FMJhcbGvcHJot2KM283OrtUzHNd25f8C2QvwcwLtDmaIRpyUItVQCkhjztT-2F5rcGi0H7e6T0CBKC-2BrsR8ps1m7ohgWgzo-3D&hmac=63307ca73093e7d9e30be3ab278683bd]. If you have any questions regarding your download please contact us on support@totalav.com. Thank you for choosing TotalAV The TotalAV Team Subscription Confirmation TotalAV 1 Year Subscription TotalAV 1 Year Subscription (1 year) $53.99 This email confirms your subscription purchase: Subscription TotalAV 1 Year Subscription App TotalAV Content Provider SS Protect Limited Date of Purchase Aug 15, 2018 Price $53.99/year Payment Method Visa .... 9471 Your subscription will renew at $53.99 unless you cancel by Aug 14, 2019. To learn more or cancel, review your subscription [/do/redirect?url=https%253A%252F%252Fbuy.itunes.apple.com%252FWebObjects%252FMZFinance.woa%252Fwa%252FmanageSubscriptions%253Fmt%253D8%2526familyId%253D20401292&hmac=cbd2c0c7cf550f3ba4064b6f9b552b64]. Regards, The App Store Team For answers to frequently asked questions, visit Apple Support [/do/redirect?url=http%253A%252F%252Fwww.apple.com%252Fsupport&hmac=25948ee68f9848120fa9c1f5b56e3006]. Privacy: We use a Subscriber ID [/do/redirect?url=http%253A%252F%252Fsupport.apple.com%252Fkb%252FHT207233&hmac=d8adc1f30f29630c8c1bbc5bd9a49cbc] to provide reports to developers. Apple ID Summary [/do/redirect?url=https%253A%252F%252Fxp.apple.com%252Freport%252F2%252Fits_mail_sf%253FresponseType%253Dredirect%2526emailType%253Dsub_confirm%2526lang%253Den_us%2526eventType%253DlinkClick%2526redirectUrl%253Dhttps%25253A%25252F%25252Fbuy.itunes.apple.com%25252FWebObjects%25252FMZFinance.woa%25252Fwa%25252FaccountSummary&hmac=a16d90378851e1f1498866a3f2cf99c7] • Terms of Sale [/do/redirect?url=https%253A%252F%252Fxp.apple.com%252Freport%252F2%252Fits_mail_sf%253FresponseType%253Dredirect%2526emailType%253Dsub_confirm%2526lang%253Den_us%2526eventType%253DlinkClick%2526redirectUrl%253Dhttps%25253A%25252F%25252Fwww.apple.com%25252Flegal%25252Fitunes%25252Fus%25252Fsales.html&hmac=bd7d75330cc2911f2b38a0e9271497e3] • Privacy Policy [/do/redirect?url=https%253A%252F%252Fxp.apple.com%252Freport%252F2%252Fits_mail_sf%253FresponseType%253Dredirect%2526emailType%253Dsub_confirm%2526lang%253Den_us%2526eventType%253DlinkClick%2526redirectUrl%253Dhttps%25253A%25252F%25252Fwww.apple.com%25252Flegal%25252Fprivacy%25252F&hmac=d4148b164b1e33f91aefb96ce6c56f72] Copyright © 2018 Apple Inc., All rights reserved [/do/redirect?url=https%253A%252F%252Fxp.apple.com%252Freport%252F2%252Fits_mail_sf%253FresponseType%253Dredirect%2526emailType%253Dsub_confirm%2526lang%253Den_us%2526eventType%253DlinkClick%2526redirectUrl%253Dhttps%25253A%25252F%25252Fwww.apple.com%25252Flegal%25252F&hmac=1214911fd14cc9fe9f938c9c95fee0d8] Show Previous Message Prev | Next Show Next Message ©1997-2011 Openwave Systems Inc. All rights reserved. Hi Elizabeth I noticed that you have not yet downloaded the TotalAV app. To download now go here: http://track.totalav.com/s-rFlfF5H0x1p0://my.totalav.com/apps Once downloaded login with your email address and the password you chose on signup. Logins: Username: atucker@suddenlink.net Password: ***Chosen-by-you*** TotalAV will then scan your device and allow you to quarantine any threats it locates. Speak soon Dean Account Manager TotalAV Hi Elizabeth, Thank you for selecting to add TotalAV to a new device. To download TotalAV on this device Click here [/do/redirect?url=https%253A%252F%252Fu3850369.ct.sendgrid.net%252Fwf%252Fclick%253Fupn%253D1LYdM7UsWrANPQRpYlNwA9cafJCeGSufz3GTlriGyStj6ofyXyHqvgjvGvEID1CxDyIwtej0R8zCILyEPW12jCTA1DnCqFuQrSeKn-2BrRmQg-3D_6YEUDviBni4qXwMe9UCFl2LPjRgQGBUNIQfnG-2BXjP2w-2BKwsdGM-2FrHd6k1cQJFkaAAo9KJBGHThNgtz-2FAEqG5zgkKdtEaqnFAJCuCMHURmPo6JVK3XwL-2BOjfRZWIuOB6a0Rj0M6w12778kMW0yqncxu5H9ftjY2KOBOLsEl6-2FbrRmuW4x79lD91bZKlGPPdlO9-2Fbnf-2BNpqpuzLuObn36iG4aNLCzxCRkFYxBqmL1ZpuQ-3D&hmac=6768ade0b39add739051f0bd884bbf3e]. If you have any questions regarding your download please contact us on support@totalav.com. Thank you for choosing TotalAV The TotalAV Team Hi Elizabeth, Thank you for your purchase. Please find your order details below. Product(s) Purchased: Essential Antivirus - Complete protection for your devices (Annual) Total amount paid: $19.95 This charge will show up on your Bank Statement as: WWW*totalav.com If you wish to cancel your services or have any questions about the billing details of your account please contact billing@totalav.com, we are here to help 24/7. Please add our email addresses to your address book and ensure you check all inbox folders for our replies, including SPAM. To download TotalAV go here: http://track.totalav.com/s-6q8Mz1ChgdoV Username: atucker@suddenlink.net Password: **Chosen By You** Also, you can instantly block malicious websites with our FREE extension just Click Here to add to your browser. Please note, our products automatically renew at standard rates, using the payment method you provided today unless you choose to cancel. If you purchased other products, they may appear on your credit card as separate charges. Visit http://track.totalav.com/s-ZhOf2D5eUYm3 for our full Terms of Service. Thank you for choosing TotalAV, Dean Account Manager TotalAV To unsubscribe from these emails, please go to: http://track.totalav.com/s-dglTcPnNjaI3:MSNG:DLV:1534365433:TchlPgE5&email=atuck er@suddenlink.net -------------------- I noticed that you have not yet downloaded the TotalAV app. To download now go here: http://track.totalav.com/s-rFlfF5H0x1p0://my.totalav.com/apps Once downloaded login with your email address and the password you chose on signup. Logins: Username: atucker@suddenlink.net Password: ***Chosen-by-you*** TotalAV will then scan your device and allow you to quarantine any threats it locates. Speak soon Dean Account Manager TotalAV ---------------------- Hi Elizabeth, Thank you for your purchase. Please find your order details below. Product(s) Purchased: Essential Antivirus - Complete protection for your devices (Annual) Total amount paid: $19.95 This charge will show up on your Bank Statement as: WWW*totalav.com [/do/redirect?url=http%253A%252F%252Fn9r7.mjt.lu%252Flnk%252FAJwAC1m_HAgAAAAAAAAAAAEnLr4AAAAA7V8AAAAAAAnixABbdI8RwULddpESSFe8IurWVLO0dQAJXRA%252F1%252FOlwTVXkzxvLSqvOModxDzw%252FaHR0cDovL3RyYWNrLnRvdGFsYXYuY29tL3MtZGR5ZnVralp4cWkx&hmac=72e6cf9c88e2eec235882305cdfef6e1] If you wish to cancel your services or have any questions about the billing details of your account please contact billing@totalav.com, we are here to help 24/7. Please add our email addresses to your address book and ensure you check all inbox folders for our replies, including SPAM. To download TotalAV go here: https://my.totalav.com/apps [/do/redirect?url=http%253A%252F%252Fn9r7.mjt.lu%252Flnk%252FAJwAC1m_HAgAAAAAAAAAAAEnLr4AAAAA7V8AAAAAAAnixABbdI8RwULddpESSFe8IurWVLO0dQAJXRA%252F2%252FCeo2qAVVJkXhFNEu-pd05A%252FaHR0cDovL3RyYWNrLnRvdGFsYXYuY29tL3MtbUhKNXFYWkNiN3dn&hmac=a06196d29da55eedf5ce3495d603c89c] Username: atucker@suddenlink.net Password: **Chosen By You** You can also block malicious phishing URL's with our free browser extension... Click Here [/do/redirect?url=http%253A%252F%252Fn9r7.mjt.lu%252Flnk%252FAJwAC1m_HAgAAAAAAAAAAAEnLr4AAAAA7V8AAAAAAAnixABbdI8RwULddpESSFe8IurWVLO0dQAJXRA%252F3%252FvOGOWWC6aBgwEeD9D1OSrw%252FaHR0cDovL3RyYWNrLnRvdGFsYXYuY29tL3MtQlB2QVN1ZTRKZmJn&hmac=e98bb4a8c8dc332e4c052852020ce79a] to add to your browser. Please note, our products automatically renew at standard rates, using the payment method you provided today unless you choose to cancel. If you purchased other products, they may appear on your credit card as separate charges. Visit http://www.totalav.com/terms for our full Terms of Service. Thank you for choosing TotalAV, Dean Account Manager TotalAV If you wish to stop receiving this type of email please Unsubscribe [/do/redirect?url=http%253A%252F%252Fn9r7.mjt.lu%252Flnk%252FAJwAC1m_HAgAAAAAAAAAAAEnLr4AAAAA7V8AAAAAAAnixABbdI8RwULddpESSFe8IurWVLO0dQAJXRA%252F4%252FTgOhHUxI-9DmEY9omqBtDw%252FaHR0cDovL3RyYWNrLnRvdGFsYXYuY29tL3MtRGlQa2hRNmczMmx5&hmac=1eb947272d6876bf589bf3ebb6bec275] here. Show Previous Message Prev | Next Show Next Message ©1997-2011 Openwave Systems Inc. All rights reserved. ----------------- Hi Tucker, Thank you for your email. Regarding the issue, I would be more than happy to help you resolve this issue, however, I would like to find out more information about the device and issue you have in order to better assist you further. Please provide the following information: 1. What kind of device do you use? 2. What operating system do you use? 3. What do you experience exactly? Do you get an error message? If yes, please provide the exact message that received. 4. What steps have you done before experiencing the issue? 5. Do you have any other virus or malware protection software installed on your device? Also, if it is possible, please send us a screenshot of the issue, that would be a great help for us. Meanwhile, please follow the link given below in order to download the software. https://support.totalav.com/en/kb/article/142/installing-totalav-on-your-mac Please let us know if the issue persists. Kind regards, Lawrence Sheppard Customer Service Representative, TotalAV ------------------- ************************************************** Excelsior Deals ( https://www.excelsiordeals.com ) ************************************************** Order #14561058 ---------------------------- Thank you for your purchase! ---------------------------- Hi Elizabeth, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order ( https://www.excelsiordeals.com/6208454711/orders/7799533669ed6cd5b2dfe17d7816d adf/authenticate?key=3b86b8056b7f457ec02af04d34ac67b8 ) or Visit our store ( https://www.excelsiordeals.com ) Order summary ------------- 2x1 Clever Cutter Scissors × 1 $19.95 Subtotal $19.95 Shipping $0.00 Total $19.95 USD Customer information -------------------- Shipping address ---------------- Elizabeth Tucker 414 South Johnson Street Enid OK 73703 United States Billing address --------------- Elizabeth Tucker 414 South Johnson Street Enid OK 73703 United States Shipping method --------------- Free Shipping 15 - 30 Days Payment method -------------- Paypal — $19.95 If you have any questions, reply to this email or contact us at Support@Excelsiordeals.com -------------------- TENA Stretch Super Brief, Large / XL, Extra Large, Heavy Absorbency Night Brief, 67903